rackAID's sales and case-based support office will close at 5PM ET 30 Dec 2016.   We will re-open at 9AM ET on 2 Jan 2017.

For customers with management plans or management servers, we will have support in accordance with your server agreement.   This includes the standard monitoring, updates, backups and support services.   Sales or low priority inquires received after 30 Dec may not be handled until 2 Jan 2017.

If you have an issue cause a severe or critical impact to your operations, please open an urgent or critical ticket.  We are staffed 24/7/365 and will respond promptly as we always do.

Happy New Year from rackAID.