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Dec
6
2017 Dec Holiday Schedule: X-mas & New Years
Posted by Jeff H. on 06 December 2017 09:49 AM

rackAID's sales, billing, and case-based support will be closed for the Christmas Holiday period. Our office will close at 12 Noon ET 22 December, 2017. We will re-open at 9AM ET on 27 December, 2017.

rackAID's sales, billing, and case-based support will be closed for the New Year Holiday period. Our office will close at 12 Noon ET 29 December, 2017. We will re-open at 9AM ET on 2 January, 2018.

For customers with management plans or management servers, we will have support in accordance with your server agreement. This includes the standard monitoring, updates, backups and support services. Sale, billing, emailed and low priority inquires received after 22 November may not be answered until 27 November.

If you have an issue causing a severe or critical impact to your operations, please open an urgent or critical ticket using the web interface.

We are staffed 24/7/365 and will respond promptly as we always do.


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Nov
8
Thanksgiving Day Schedule 2017
Posted by Jeff H. on 08 November 2017 08:43 AM

rackAID's sales, billing, and case-based support will be closed for the Thanksgiving Holiday. Our office will close at 12 Noon ET 22 November, 2017. We will re-open at 9AM ET on 27 November, 2017.

For customers with management plans or management servers, we will have support in accordance with your server agreement. This includes the standard monitoring, updates, backups and support services. Sale, billing, emailed and low priority inquires received after 22 November may not be answered until 27 November.

If you have an issue causing a severe or critical impact to your operations, please open an urgent or critical ticket using the web interface.

We are staffed 24/7/365 and will respond promptly as we always do.

Happy Thanksgiving!


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Sep
1
Labor Day Schedule
Posted by Juli Z. on 01 September 2017 11:00 AM

rackAID's sales, billing, and case-based support will be closed for the Labor Day holiday weekend. Our office will close at 5PM ET 1 September. We will re-open at 9AM ET on 5 September.

 

For customers with management plans or management servers, we will have support in accordance with your server agreement. This includes the standard monitoring, updates, backups and support services. Sales or low priority inquires received after 1 September may not be handled until 5 September.

If you have an issue causing a severe or critical impact to your operations, please open an urgent or critical ticket. We are staffed 24/7/365 and will respond promptly as we always do.

Happy Labor Day!


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Jun
27
July 4 Holiday Schedule
Posted by Juli Z. on 27 June 2017 11:32 PM

rackAID's sales, billing, and case-based support will be closed for the July 4th holiday weekend. Our office will close at 5PM ET 30 June. We will re-open at 9AM ET on 5 July.

 

For customers with management plans or management servers, we will have support in accordance with your server agreement. This includes the standard monitoring, updates, backups and support services. Sales or low priority inquires received after 30 June may not be handled until 5 July.

If you have an issue causing a severe or critical impact to your operations, please open an urgent or critical ticket. We are staffed 24/7/365 and will respond promptly as we always do.

Happy Fourth of July!


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Dec
21
2017 New Year Holiday Schedule
Posted by Jeff H. on 21 December 2016 10:39 AM

rackAID's sales and case-based support office will close at 5PM ET 30 Dec 2016.   We will re-open at 9AM ET on 2 Jan 2017.

 

For customers with management plans or management servers, we will have support in accordance with your server agreement.   This includes the standard monitoring, updates, backups and support services.   Sales or low priority inquires received after 30 Dec may not be handled until 2 Jan 2017.

If you have an issue cause a severe or critical impact to your operations, please open an urgent or critical ticket.  We are staffed 24/7/365 and will respond promptly as we always do.

Happy New Year from rackAID.  


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