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Jun
27
4th of July Holiday Schedule
Posted by Juli Z. on 27 June 2016 05:32 PM

rackAID's sales, case-based support, and billing departments will be closed Monday 4 July for the holiday.

Customers with managed services or managed servers will continue to receive 24/7 support during this period.

Sales, case-based support, and billing departments will reopen Tuesday, 07/02.

If you are a management client and need assistance, just open a ticket in our helpdesk - as always we are staffed 24/7 to handle urgent issues.

 


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May
27
Memorial Day Holiday Schedule
Posted by Juli Z. on 27 May 2016 11:22 AM

rackAID's sales, case-based support, and billing departments will be closed Monday 30 May for the Memorial Day holiday.

 

Customers with managed services or managed servers will continue to receive 24/7 support during this period.

 

Sales, case-based support, and billing departments will reopen Tuesday, 5/31.

 

If you are a management client and need assistance, just open a ticket in our helpdesk - as always we are staffed 24/7 to handle urgent issues.

 


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Dec
22
December Holiday Schedule
Posted by Juli Z. on 22 December 2015 04:39 PM

Happy Holidays!

rackAID's sales, case-based support, and billing departments will be closed 12/24 - 12/27/2015 for Christmas. These departments will also be closed for New Year's, 12/31 - 1/3/2016.

Customers with managed services or managed servers will continue to receive 24/7 support during this period. 

If you are a management client and need assistance, just open a ticket in our helpdesk - as always we are staffed 24/7 to handle urgent issues.

 


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Nov
20
Thanksgiving Holiday Schedule
Posted by Juli Z. on 20 November 2015 05:33 PM

rackAID's sales, case-based support, and billing departments will be closed 11/25 - 11/27/2015 for the Thanksgiving holiday. 

 

Customers with managed services or managed servers will continue to receive 24/7 support during this period.

 

Sales, case-based support, and billing departments will reopen Monday, 11/30.

 

If you are a management client and need assistance, just open a ticket in our helpdesk - as always we are staffed 24/7 to handle urgent issues.

 

 

 


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Oct
28
Joomla SQL Injection Attacks
Posted by Jeff H. on 28 October 2015 11:19 AM

Joomla SQL Injection Attacks

Security groups have reported a spike in Joomla based attacks over the past week.

 

An SQL injection attack allows a remote attacker to execute SQL statements against your database.  

 

If you run Joomla, check that your site is fully patched.

 

You can find more details here:

Truswave Report

Sucuri Report

 

There are multiple CVE's that relate to this issue.  These will be updated as more details emerge.

CVE-2015-7297

CVE-2015-7857

CVE-2015-7858

 

Web Application Firewalls

If you cannot update your application, we may be able to assist you in setting up a Web Application Firewall (WAF) service.   We work with a few different companies depending on your needs.  Cost range from $35-150/mo.  A WAF intercepts suspect traffic before it reaches your site.   This can give you more time to patch your software and prevent future attacks.

 


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