RSS Feed
Latest Updates
Sep
1
Labor Day Schedule
Posted by Juli Z. on 01 September 2017 11:00 AM

rackAID's sales, billing, and case-based support will be closed for the Labor Day holiday weekend. Our office will close at 5PM ET 1 September. We will re-open at 9AM ET on 5 September.

 

For customers with management plans or management servers, we will have support in accordance with your server agreement. This includes the standard monitoring, updates, backups and support services. Sales or low priority inquires received after 1 September may not be handled until 5 September.

If you have an issue causing a severe or critical impact to your operations, please open an urgent or critical ticket. We are staffed 24/7/365 and will respond promptly as we always do.

Happy Labor Day!


Read more »



Jun
27
July 4 Holiday Schedule
Posted by Juli Z. on 27 June 2017 11:32 PM

rackAID's sales, billing, and case-based support will be closed for the July 4th holiday weekend. Our office will close at 5PM ET 30 June. We will re-open at 9AM ET on 5 July.

 

For customers with management plans or management servers, we will have support in accordance with your server agreement. This includes the standard monitoring, updates, backups and support services. Sales or low priority inquires received after 30 June may not be handled until 5 July.

If you have an issue causing a severe or critical impact to your operations, please open an urgent or critical ticket. We are staffed 24/7/365 and will respond promptly as we always do.

Happy Fourth of July!


Read more »



Dec
21
2017 New Year Holiday Schedule
Posted by Jeff H. on 21 December 2016 10:39 AM

rackAID's sales and case-based support office will close at 5PM ET 30 Dec 2016.   We will re-open at 9AM ET on 2 Jan 2017.

 

For customers with management plans or management servers, we will have support in accordance with your server agreement.   This includes the standard monitoring, updates, backups and support services.   Sales or low priority inquires received after 30 Dec may not be handled until 2 Jan 2017.

If you have an issue cause a severe or critical impact to your operations, please open an urgent or critical ticket.  We are staffed 24/7/365 and will respond promptly as we always do.

Happy New Year from rackAID.  


Read more »



Dec
21
2016 Christmas Holiday Schedule
Posted by Jeff H. on 21 December 2016 10:37 AM

rackAID's sales and case-based support office will close at 5PM ET 22 Dec 2016.   We will re-open at 9AM ET on 27 Dec 2016. 

 

For customers with management plans or management servers, we will have support in accordance with your server agreement.   This includes the standard monitoring, updates, backups and support services.   Sales or low priority inquires received after 23 Dec may not be handled until 27 Dec.    

If you have an issue cause a severe or critical impact to your operations, please open an urgent or critical ticket.  We are staffed 24/7/365 and will respond promptly as we always do.

 

Happy Holidays from rackAID

Celebrating our 10th year in business. 


Read more »



Nov
21
Thanksgiving Schedule 2016
Posted by Jeff H. on 21 November 2016 12:15 PM

Happy Thanksgiving

 

Our office will be closed Wed. Nov 23 through Sunday Nov 27.    During this period, our sales and billing offices will be closed.  We will not be accepting any case based support work.

 

For customers with managed hosting or server management, operations will continue as normal. 

 

We will be staffed 24/7 throughout this period but response times for non-critical/urgent issues may be longer than usual.   Non-service impacting questions may not be answered until Monday, Nov 28.

 

 

 

 

 

 

 


Read more »