UPDATE: 3:19 AM GMT

From the datacenter:

Service Restoration Announcement

We are thrilled to announce that our services have now been fully restored! After dedicated efforts and hard work from our team, everything is back up and running smoothly.

We appreciate your patience and understanding during the restoration process. Your support has been invaluable to us.

If you encounter any issues or have any questions, feel free to reach out to our support team.

Thank you for being part of our community!

Time posted

Jan 17, 20:19 MST

UPDATE: 2:14 AM GMT

We are seeing intermitting access but most systems are recovered.  Sites may be slow or connections drop.

PNAP Update:

Update - We're making significant progress in restoring services. As things return to normal, we appreciate your ongoing patience. Our dedicated team is working hard to ensure a seamless experience, and we'll keep you posted with further updates. Thank you for your understanding.
Jan 17, 2024 - 19:04 MST

UPDATE:  12:58 AM GMT

Most servers are online but we are still seeing packet loss and some services not responding.  Web services appear to be mostly restored. 

PNAP Update:

Update - While services are still undergoing restoration, your patience is invaluable as we navigate through the final steps of the process. Please note that intermittent issues may still persist, but rest assured, we're actively addressing them. We sincerely appreciate your understanding and assure you that we're working diligently to bring everything back to full functionality. Thank you for your continued patience.
Jan 17, 2024 - 17:34 MST

UPDATE: 12:09 AM GMT

We are seeing servers come back online but do not have an update from the datacenter at this time.

NOTICE: 11:15 PM GMT

Server located in the PhoenixNAP facility in Phoenix, AZ are subject to an outage.   We will update customers as we have more information.

From the data center:

We are currently experiencing a site wide outage of all services in our Phoenix Facility, we will provide further updates as we receive them from our investigating teams.

https://status.phoenixnap.com/