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Aug
7
New Billing System Coming Soon
Posted by Jeff H. on 07 August 2018 12:17 PM

Within the next few weeks, we will be changing our billing systems.  This will require you to update your billing information and credit card data.     rackAID does not directly store your credit card data.  We use secure tokens to pass charge information to our payment processor.   Since our current processor (Freshbooks) will be replaced, we will need to request new data.

We will be sending out more notices closer to the change over date.  Right now we expect this to be completed by no later than Sept 30th but hopefully by Sept 15th. 

If you have any questions, please let us know.  

Jeff Huckaby

rackAID LLC


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Jul
3
July 4th Holiday Schedule 2018
Posted by Juli Z. on 03 July 2018 05:45 PM

rackAID's sales, billing, and case-based support will be closed for the 4th of July holiday on Wednesday 7/4. 

For customers with management plans or management servers, we will have support in accordance with your server agreement. This includes the standard monitoring, updates, backups and support services. Sale, billing, emailed and low priority inquires received over the holiday will be handled on Thursday, 5 July.

If you have an issue causing a severe or critical impact to your operations, please open an urgent or critical ticket using the web interface.

We are staffed 24/7/365 and will respond to these issues as we normally do.


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May
23
Memorial Day Holiday Schedule, 28 May 2018
Posted by Juli Z. on 23 May 2018 01:50 PM

rackAID's sales, billing, and case-based support will be closed for Memorial Day, 28 May 2018. 

For customers with management plans or management servers, we will have support in accordance with your server agreement. This includes the standard monitoring, updates, backups and support services. Sale, billing, emailed and low priority inquires received over the holiday will be handled on Tuesday, 29 May.

If you have an issue causing a severe or critical impact to your operations, please open an urgent or critical ticket using the web interface.

We are staffed 24/7/365 and will respond to these issues as we normally do.


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Dec
6
2017 Dec Holiday Schedule: X-mas & New Years
Posted by Jeff H. on 06 December 2017 09:49 AM

rackAID's sales, billing, and case-based support will be closed for the Christmas Holiday period. Our office will close at 12 Noon ET 22 December, 2017. We will re-open at 9AM ET on 27 December, 2017.

rackAID's sales, billing, and case-based support will be closed for the New Year Holiday period. Our office will close at 12 Noon ET 29 December, 2017. We will re-open at 9AM ET on 2 January, 2018.

For customers with management plans or management servers, we will have support in accordance with your server agreement. This includes the standard monitoring, updates, backups and support services. Sale, billing, emailed and low priority inquires received after 22 November may not be answered until 27 November.

If you have an issue causing a severe or critical impact to your operations, please open an urgent or critical ticket using the web interface.

We are staffed 24/7/365 and will respond promptly as we always do.


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Nov
8
Thanksgiving Day Schedule 2017
Posted by Jeff H. on 08 November 2017 08:43 AM

rackAID's sales, billing, and case-based support will be closed for the Thanksgiving Holiday. Our office will close at 12 Noon ET 22 November, 2017. We will re-open at 9AM ET on 27 November, 2017.

For customers with management plans or management servers, we will have support in accordance with your server agreement. This includes the standard monitoring, updates, backups and support services. Sale, billing, emailed and low priority inquires received after 22 November may not be answered until 27 November.

If you have an issue causing a severe or critical impact to your operations, please open an urgent or critical ticket using the web interface.

We are staffed 24/7/365 and will respond promptly as we always do.

Happy Thanksgiving!


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Sep
1
Labor Day Schedule
Posted by Juli Z. on 01 September 2017 11:00 AM

rackAID's sales, billing, and case-based support will be closed for the Labor Day holiday weekend. Our office will close at 5PM ET 1 September. We will re-open at 9AM ET on 5 September.

 

For customers with management plans or management servers, we will have support in accordance with your server agreement. This includes the standard monitoring, updates, backups and support services. Sales or low priority inquires received after 1 September may not be handled until 5 September.

If you have an issue causing a severe or critical impact to your operations, please open an urgent or critical ticket. We are staffed 24/7/365 and will respond promptly as we always do.

Happy Labor Day!


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