PhoenixNAP Network Outage and Latency

We are seeing widespread outages and latency for the last 5 minutes for servers located at the PhoenixNAP facility.

Currently we are seeing these IPs starting with these number impacted:

• 198.15.x.x
• 108.170.x.x
• 184.95.x.x
• 184.164.x.x

We are working with the data center to determine the cause of the issue.  These issues are usually short lived.

Update 14:10

From our investigation, appears certain routes are experiencing higher packet loss than others.  We have checked servers and all server are online.  You may get reports of sites being up then down from end-users.   The Network Ops team at the data center is still investigating.

Update 14:13

Network Operations has identified the issue with an upstream transit provider.  They are working to mitigate the issue now.   They may have to adjust routing which can take 10-15 minutes to propagate. 

Update 14:33

We are now seeing recovery of our monitoring and general improvement on all routes.  We will request a Reason For Outage report from the data center.

At this time, we are showing all systems recovered.